Forum Discussion

GParreiras's avatar
GParreiras
Contributor
1 day ago

Unable to open application

Hi All,

The login is successful, but when I return to the OS app page, nothing happens and I can’t select or open any application. I’ve cleared the cache, the Desktop and 2.0 folders, and I also have the latest .NET runtime installed. Is there anything else I can try? Thanks



 

Infrastructure

5 Replies

  • MarcusH's avatar
    MarcusH
    Valued Contributor
    1 day ago

    Recently we have had a few instances of this happening and (for us at least), the problem was that the time on the local computer was out of step with the actual time. This can be checked by going to https://time.is/

    HTH

  • sameburn's avatar
    sameburn
    Icon for OneStream Employee rankOneStream Employee
    1 day ago

    Hi GParreiras​

    I would recommend reaching out to support, I wouldn't recommend uninstalling anything until checking in with Support

    They can assist you with this

    Hope this helps

    Sam

  • KH1's avatar
    KH1
    Contributor III
    1 day ago

    1. Full uninstall, restart and new install.
    2. If that didn't solved the problem, please try what we did to resolve a similar problem.

    Windows folder - C:\Users\ID\AppData\Roaming\OneStream\Common\Settings


    C:\Users\ID\AppData\Roaming\OneStream\Common\Settings
    - Are those four txt files present in your Windows folder - C:\...?
    - If not, add the missing txt files in your Windows folder - C:\...

    - E.g., below was our resolution:
    1. UserName: This file contains your username to log in to OneStream
    - add the file and: ID (ck04747 = my SSO ID)
    2. WebServerUrl - This file contains a URL to log in to OneStream.
    - add the file and: https://your.onestreamcloud.com/OneStreamWeb
    GL.