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Patra's avatar
Patra
New Contributor
24 days ago

Bi Viewer not rendering charts when it refer in Dashboard (V8)

Hi,

we are in the process of migrating into V8. while testing some of the dashboard we observe that BI Viewer is not rendering charts when it refers to dashboard. when running alone BI Viewer it is working fine. 

can you anybody please help me this on priority . is there any option to enable? 

working fine on 7.1.

Thanks.

  • Olaf_A's avatar
    Olaf_A
    New Contributor II

    Thanks for your reply. We do use dynamic dashboards to switch pages based on a selection. The dynamic dashboard functions as it should, it's only the bi-viewer that problematic. For the workspace, the 'is shareble' setting is set to true. 

  • Sergey's avatar
    Sergey
    Contributor III

    I don't think you want to define the dashboard type as "embedded dynamic" unless you are effectively using dynamic dashboards.

    If your dashboard is in a dedicated workspace, can you check is the option "is shareable" is set to true ?

    Regards,

     

  • Olaf_A's avatar
    Olaf_A
    New Contributor II

    Hi, 

    We are on 8.4 and are experiencing the same issues. I narrowed the problem down to the dashboard type and/or the service factory. If I create a simple uniform dashboard of type "embedded" with only the BI viewer component, the BI viewer runs fine. But if I set the type to "embedded dynamic" the BI viewer doesn't render anymore. It makes no difference if I evaluate that page and return comps or do nothing and just work with the default dynamic dashboard script. I can see the servicefactory and the dynamic dashboard script is called, so that part works. It might be a bug? I think I'll file a ticket with support.

    Not sure if this also applies to your situation, but hope it helps?