Forum Discussion

Kishore_Boyd's avatar
Kishore_Boyd
New Contributor II
2 years ago

Error message in Spreadsheet

Hi Team,

I am getting an error message while clicking the open icon under spreadsheet option, could somebody help on the below.

  • ChrisLoran's avatar
    ChrisLoran
    Valued Contributor

    This has already been addressed on this forum.

    Error message in Spreadsheet "Common Language Runtime detected an invalid program" - OneStream Community (onestreamsoftware.com)

    Since then, I have read some anecdotal evidence of some people having the error on OneStream v7.1 , and then the error not happening after upgrading to v7.3.  Nevertheless, even if this were to appear to resolve the error, then it is still important to use the OneStream client in accordance with the officially supported client Windows environments as stated in the release notes.

    • KathleenN's avatar
      KathleenN
      New Contributor

      When I follow your link, it gives me an access denied error. 

      • StevenFinkell's avatar
        StevenFinkell
        New Contributor II

        Kathleen, I found when running Windows 10 there is a Windows Update that is causing this issue. Yes, the answer may be to upgrade to a current version of OS, but that takes time. If you remove the update for Microsoft Windows that references KB5011048 the Spreadsheet utility will again work with no issues.

  • JackLacava's avatar
    JackLacava
    Honored Contributor

    This sounds like an installation error. Did you open a case with support? I can do that for you if you want.

  • Kishore_Boyd's avatar
    Kishore_Boyd
    New Contributor II

    So you mean to say that the solution is not visible for us, i hope we too are partners of OneStream 🙂