Forum Discussion

tkrekeler's avatar
tkrekeler
New Contributor III
27 days ago

Excel Crashing-OneStream Add-in

We’ve been getting reports from our users that the Excel add-in is crashing. It happens most often when working with files on shared drives, files that contain links to other files, or larger workbooks. The behavior is inconsistent, sometimes everything runs fine, and then the same test will crash another time.

When the same files are stored locally on their machine, the issue is seen less often. However, this isn't a feasible work around with our group.

The issue feels more widespread since our upgrade to 8.5.1. We’re currently on Excel add-in version 8.5.1.17017.

Curious if anyone else in the community is seeing the same pattern with their users? Would be great to compare notes and see if this might be a broader issue.

Thanks for any feedback or suggestions!

 

 

Excel Add In
Reports

1 Reply

  • jzook's avatar
    jzook
    New Contributor II
    26 days ago

    I am currently searching the community for answers to what seems to be a similar problem.  Mostly when the file is on OneDrive and autosaving.   Excel is "Not Responding" and the user thinks their file is not updating.  Yet the Activity log indicates otherwise.  

    Task Status
    Completed

    I would expect to see this as "Canceled by xxx" as that is what the user said they did.