Forum Discussion

SaraB's avatar
SaraB
New Contributor III
10 months ago

Certification Question - Modify Status

Hi,

I have a workflow with a certification as the last step. I can change the status of the questionnaire every month except December. I am an administrator user. 

Dec:

 

 

Nov:

 

 

 

 

Do you know how to activate the option in December?

Regards,

Sara.

 

Workflow
  • SaraB's avatar
    SaraB
    10 months ago

    Hi, the problem was that the user created new questions after the workflow was certified and this blocked the ability to change the status.

    Solution: The users have deleted the new questions and now they can revert the WF status.

  • SaraB's avatar
    SaraB
    New Contributor III
    10 months ago

    Hi, the problem was that the user created new questions after the workflow was certified and this blocked the ability to change the status.

    Solution: The users have deleted the new questions and now they can revert the WF status.

  • JackLacava's avatar
    JackLacava
    Honored Contributor
    10 months ago

    Check the frequency for each question in the Certification Questions page:

    If none of the questions apply in that period, there should be nothing to set. Note how the questionnaire is already marked with a green tick.

  • SaraB's avatar
    SaraB
    New Contributor III
    10 months ago

    Hi Jack, thanks for your reply.

    I do have questions that apply to the period: I have some that apply to "All time Period" and others that apply to "Yearly".

    The questionnaire is marked with a green tick because a user has completed it, but their manager wants to change some of the answers, so she has to set the questionnaire back to "in progress" (and we can do that in November, but not in December). 

    • JackLacava's avatar
      JackLacava
      Honored Contributor
      10 months ago

      Mh, that shouldn't happen. Are you sure the Workflow is not locked? I would bring it up with Support...

      • SaraB's avatar
        SaraB
        New Contributor III
        10 months ago

        No, the Workflow is not locked.

        Ok, I'll open a case, thanks for your help!