Forum Discussion

Nou's avatar
Nou
Contributor
15 days ago
Solved

How to increase the number of users receiving emails

Hi all

it seems that OS 8.4 notification settings by default only send emails to 50 users. 

Could this setting this changed / amended and if so in which part of the application?

Thank you 

Nou

Workflow
  • SimonHesford's avatar
    SimonHesford
    14 days ago

    Hi Nou,

    When you create users in OneStream you can enter their email address as an attribute of their user profile. However, there is no application setting to my knowledge that specifies a max number of users that can be emailed in one go. If you are using OneStream SMTP server this may be a restriction that is imposed as part of the SMTP server configuration. If that is the case and you want to get it increased I would suggest raising a ticket with OneStream support and they will have the answers you are looking for. 

    However, if you want to avoid this, as I previously suggested you can manage email Groups in your Corporate user management system e.g. Active Directory, OpenLDAP etc  and then reference that Group email address wherever you configure email alerts within the OS application

     

  • SimonHesford's avatar
    SimonHesford
    Contributor II
    15 days ago

    Are you sending the to alerts to individual user email addresses? Have you thought about setting up a OneStream user email group in your Email provider and managing the users there, then you only ever have to send the OneStream emails to that single Group address ? 

  • Nou's avatar
    Nou
    Contributor
    15 days ago

    Hi Simon

    I think this is created automatically to users in the application. We did not configure this ourselves. Do you know where it could be amended?

    • SimonHesford's avatar
      SimonHesford
      Contributor II
      14 days ago

      Hi Nou,

      When you create users in OneStream you can enter their email address as an attribute of their user profile. However, there is no application setting to my knowledge that specifies a max number of users that can be emailed in one go. If you are using OneStream SMTP server this may be a restriction that is imposed as part of the SMTP server configuration. If that is the case and you want to get it increased I would suggest raising a ticket with OneStream support and they will have the answers you are looking for. 

      However, if you want to avoid this, as I previously suggested you can manage email Groups in your Corporate user management system e.g. Active Directory, OpenLDAP etc  and then reference that Group email address wherever you configure email alerts within the OS application

       

  • Nou's avatar
    Nou
    Contributor
    13 days ago

    Thank you Simon. It does seem to be a OS limitation for the moment.