Forum Discussion

Ashu_Aswal's avatar
Ashu_Aswal
New Contributor III
7 months ago

Process Cube is failing if time goes more than 2 hour

We have some bunch of Step in our Sequence that we are calling it from Workflow Process step and this whole process is taking more than 2 hour around 2.5 hour . The process status is getting failed if it's running more than 2 hour but the Sequences is still running , as our process step showing failed we can't certify the Workflow . can you please help if there is way to fix this .

Data Management
Workflow
  • T_Kress's avatar
    T_Kress
    7 months ago

    Also, as of v8.X this is exposed from within your app for Administrators.  It can be found on the System Configuration tab if security has been granted to 'Administrators'.  By default it is 2 hours.

     

  • Henning's avatar
    Henning
    Valued Contributor II
    7 months ago

    Hi, there are different timeout settings on the server side. Assuming you are a SAAS customer, you can open a ticket and ask for changing the timeout setting to e.g. 3 hours.

    If you are on premise, you could adjust it yourself using the OneStream Server Configuration Utility --> Task Inactivity Timeout (usually set to 120 minutes)

    And / Or one can take a look at optimizing the processes you are executing, in case one might be able to improve performance.

  • T_Kress's avatar
    T_Kress
    Contributor III
    7 months ago

    Also, as of v8.X this is exposed from within your app for Administrators.  It can be found on the System Configuration tab if security has been granted to 'Administrators'.  By default it is 2 hours.

     

    • Ashu_Aswal's avatar
      Ashu_Aswal
      New Contributor III
      7 months ago

      Thanks a lot Teresa , This is really helpful