Forum Discussion

royari's avatar
royari
Contributor
3 years ago

Task Scheduler not executing tasks

I have scheduled a data management sequence to run every 120 minutes between a specified time range (7 am to 9 am) -- But the data management sequence is not being executed. There are no parameters needed in the data management sequence, and I have confirmed that manually running the sequence works without error. 

When I check the grid view in Task Scheduler, I can see the "Next Start Date/Time" column is correct. However, when the system finally reaches that time, the task is not executed, the "Count" column remains as zero, and the "Next Start Date/Time" column updates to 120 minutes later. I receive no system errors on why the task is not executing.

I have confirmed the scheduling a one time task, or even a daily task works successfully. 

 

Any help on this would be great.

Data Management
  • Kai's avatar
    Kai
    New Contributor III
    2 years ago

    Based on my experiments, if the Time From ... To setting is used, task will not be kicked off if the "Time to" is set to on or after 8pm. For example, Time from 8:00:00am to 7:59:59pm will run but 8:00:00am to 8:00:00pm will not run. This rule only applies to Scheduling tasks by "Minutes" and will not affect other frequency such as daily/weekly because daily/weekly do not have a Time From ... To setup.

    Kai

  • rjgoss's avatar
    rjgoss
    New Contributor III
    2 years ago

    I know this is over four months old now, but, I went through this with OneStream Support recently and there is now a confirmed bug for this issue.  It only presents when you use the To/From time selection in Task Scheduler.

  • Clifton's avatar
    Clifton
    New Contributor II
    2 years ago

    We are currently facing the same issue and we are in 7.1.3.  The odd part about this, is that it works in our dev environment, but not in prod and they are both on the same version. 

  • CarminaRosales's avatar
    CarminaRosales
    New Contributor III
    2 years ago

    Thanks a lot ! I added your notes in my ticket to see if PF-27351 still open or if this was closed already. I'll share the findings 🙂

     

    Thanks a lot for sharing !!

     

    Carmina

  • db_pdx's avatar
    db_pdx
    Valued Contributor
    3 years ago

    Hmm, only thing I can think of is the state is disabled.  Edit the job, on the 'Schedule' tab, check that 'Enabled by Manager' is check (is enabled).

    • royari's avatar
      royari
      Contributor
      3 years ago

      I have confirmed that 'Enabled by Manager' is checked. It also says that the 'State' is enable in Grid View. Still no luck.

      • db_pdx's avatar
        db_pdx
        Valued Contributor
        3 years ago

        Have you checked that the Data Management Sequence has the step(s) assigned?  Ive made the mistake of checking that the step itself works, but then forget to assign the steps to the sequence.

  • Ankit_Shah's avatar
    Ankit_Shah
    New Contributor II
    3 years ago

    May be "data management sequence" needs parameters , can you check that?

  • CarminaRosales's avatar
    CarminaRosales
    New Contributor III
    2 years ago

    Hey, we'e experiencing the same issue rjgoss did support team mentioned bout a Jira ticket number for this issue ?

     

    Regards,

    Carmina

    • rjgoss's avatar
      rjgoss
      New Contributor III
      2 years ago

      Carmina, sorry for the delay in my response.  Yes, there is a Jira ticket: PF-27351.  I have not seen any updates to this in the release notes in any version since when this was put in on 11/29/2022.