on 08-03-2021 11:57 AM - edited on 09-14-2023 08:39 AM by JackLacava
There are a number of knowledge base articles related to the Excel add-in (Category: Excel Add-in). Without details on the error message being received, we would suggest looking through these articles.
If the KB articles do not assist, raise a ticket with support.
Source: Office Hours 2020-07-02