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Excel Add-in Issue

SaurinPatel
New Contributor

We recently upgraded from 6.8.1 to 7.1.3 and I have about 5 users who are having issue with Excel add-in.
All of them are getting below error once they login.

 

I tried disabling all other add-in etc but it’s not working.

Any ideas?

Saurin

7 REPLIES 7

NicolasArgente
Contributor III

Hi there!
Did you try to uninstall / resintall the addin and after restart excel? (also, we can not see your error)
Thanks

Kris
Contributor II

Did you check in OS whether the Client Updater in Tools Section. Does it shows up to date. Also check were you able to access through the OS Application ->Tools ->Spreadsheet if you have access. 

ExcelAddinOS.JPG

Kris
Contributor II

You Remove & Add the OS Addin from Excel or Try to re-install

 

KrishnaS_0-1663855196822.png

 

NicoleBruno
Contributor III

Question - how did you know 7.1.3 was available? We're on 7.1.1 and hadn't heard about the newest release so I was just wondering

It's on Marketplace.

SaurinPatel_1-1664304999446.png

 

Yes, did anyone let you know it was available or did you find it when you were on the marketplace?

We had issue with assigning consolidation servers to DM Jobs and support told us that it was supposed to get fixed in 7.1.3 and it did.