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How to unlock a user in OS ?

Davy
New Contributor III

Happy "end of forced masking" everyone!

 

 Why can't we log in as user administrator recently? We get message "invalid user or password"

Maybe Our user administrator is locked out due to too many attempts to login with invalid password. How do I unlock ?

(ps. I read OS Design and Reference guide about enabling users - I see that user Administrator is enabled. 

1 ACCEPTED SOLUTION

Davy
New Contributor III

As it turns out, I had to reset password of Administrator to it's own native password .  That seems to unlock it.

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3 REPLIES 3

Davy
New Contributor III

Davy_0-1650462048285.png

Administrator is not externally authenticated - it uses native password.

We used to be able to login - no one changed password.

Mustafa_A
Contributor II

Can you delete his profile and set him up as a new user? Maybe that may reset his locked state. Never been in such a situation before. 

Usually for us....our credentials are linked to a OKTA Adm group (managed by our IT folks) that allows us to authenticate using our work credentials. Is that how your OS login access is setup? 

Davy
New Contributor III

As it turns out, I had to reset password of Administrator to it's own native password .  That seems to unlock it.