The OneStream Community is temporarily frozen until June 29th due to the ongoing maintenance. Please read the blog post here to learn more.

Forum Discussion

Praveen's avatar
Praveen
New Contributor
4 years ago

500 internal server error

Hi Team,

The user unable to login into OneStream application. We have verified that all access has been setup.

But, after clicking of "External Provider sign in " we are facing the below "500 internal server error"

 

 

Thank you

Regards,

Praveen

Methodology

6 Replies

  • NidhiMangtani's avatar
    NidhiMangtani
    Contributor III
    4 years ago

    Hi Praveen,

    Is it that only one particular user is facing the issue or multiple users?

    Which browser is being used which is leading to this 500 internal server?

    Have you guys tried asking user to clear cookies and then access Onestream ?

    Seeking help from server administrator might help.

    Source: https://blog.hubspot.com/marketing/http-500-internal-server-error

    Thanks

     

    • Praveen's avatar
      Praveen
      New Contributor
      4 years ago

      Hi,

      Thanks for your response. 

      Only one user is facing the issue

      we are  getting that error on browser Edge.

      Yeah. i have tried with clearing cookies. it is not worked.

       

      Regards,

      Praveen