Forum Discussion

GorkemSenol's avatar
GorkemSenol
New Contributor III
2 years ago

"The application is improperly formatted" error when I try to open the application using shortcut.

Hi everyone, 

This is a new application and I cannot start OneStream using the shortcut. It gives me the error below. I am still able to open the app but needs downloading it everytime.

I checked this note but it did not work:

https://onestreamsoftware.service-now.com/sp_cloud?id=kb_article_view&sysparm_article=KB0011265&sys_kb_id=9aaf3adf1b136010b7ec8557624bcbe6&spa=1

Also here is the error message in the details:

ERROR SUMMARY
Below is a summary of the errors, details of these errors are listed later in the log.
* Activation of https://*****.onestreamcloud.com/OneStreamWeb/ClickOnce/OneStreamDesktop/OneStreamDesktop.application resulted in exception. Following failure messages were detected:
+ Your Web browser settings do not allow you to run signed applications.
Infrastructure
  • JackLacava's avatar
    JackLacava
    Honored Contributor
    2 years ago

    This sounds like a Support case, please raise a ticket. As a suggestion, I expect the issue is with your local IT locking down the browser so that "Your Web browser settings do not allow you to run signed applications."

    Note that you also have the alternative to install the full client, from the Client package available in Marketplace under the Platform section.

  • MadihaBouankoud's avatar
    MadihaBouankoud
    New Contributor
    2 years ago

    Hi everyone,

    We get the same issue and it's was resolved by enabling the Clickonce:

    1- Try typing this url into the search bar  "edge://flags" it will bring up the browsers flag options.

    2- Type "clickonce" into the search bar and the clickonce settings should appear.

    3- Make sure they are set to enabled.

  • AiLie's avatar
    AiLie
    New Contributor
    2 years ago

    Hi,

    Did you manage to solve this issue?

    We encountered the same issue in new application that the user cannot start OneStream using the shortcut and always need to download.

    We have done the steps from the note OneStream Product Support - Error Starting Click Once Windows Application "Application cannot be started" (service-now.com) and enabled ClickOnce on edge but still got the same error.

    ERROR SUMMARY
    Below is a summary of the errors, details of these errors are listed later in the log.
    * Activation of https://*****.onestreamcloud.com/OneStreamWeb/ClickOnce/OneStreamDesktop/OneStreamDesktop.application resulted in exception. Following failure messages were detected:
    + Your Web browser settings do not allow you to run signed applications.