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AshleeB's avatar
AshleeB
New Contributor III
2 months ago

Excel add-in V9: Not able to drilldown

We recently upgraded from V7.4 to V9.1 and we’re seeing an issue with the Excel Add-In. A small group of users (about five) are unable to use the Drilldown feature (the option is completely greyed out), while the rest of our users can access it without any issues. All users have been upgraded to the 9.1 Excel Add-In and every other function appears to be working correctly.

Has anyone else run into this? Any ideas on how to fix it?

Excel Add In

1 Reply

  • HelOst's avatar
    HelOst
    New Contributor II
    14 days ago

    I have noticed that though very useful when it works, the Drilldown feature in Excel is a bit unstable. For me, when it has been greyed out or when receiving an error message when running it, the solution has always been to refresh the worksheet. It seems like the report must be newly refreshed to be able to use this feature.