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Application error

Praveen
New Contributor

Hello Team,

I am unable to open the OneStream application and getting "Application cannot be started" error after downloads.

Expecting solution as soon as possible.

Thank you.

Regards,

Praveen_0-1653308413564.png

 

Praveen

1 ACCEPTED SOLUTION

Sue_T
New Contributor
9 REPLIES 9

NicolasArgente
Contributor

Hi Praveen,
We might need more info than that to solve it.
Are you using the clickOnce or the WindowsApp?
Are you on premise or in Cloud?
Did you reisntall it or restart the server?
Did you try to install from the windows app downloaded from Marketplace?

Hi,

We are using clickOnce.

In cloud.

yes. we have restarted system multiple times.

We are accessing the application through Url.

Regards,

Praveen

Praveen
New Contributor

Hello Team,

Any update on this.

Regards,

Praveen

NicolasArgente
Contributor

What OS version are you using? The latest v7? as the installer for v7 as slightly change...
Have you tried installing from the app directly accessible from the marketplace?
Have you tried on another computer?
Please give kudos if it helps.

The OS version is 6.6.0.12930.

we are accessing through URL.

In another computer it is working fine, some users are facing the issue.

I am 90% convinced that the issue is linked with the specific computers. It cannot be the server if if is working on other laptops.
Are those users admin on their laptops?
If laptops are part of a domain, can they install apps?
Have you tried from another network, another wifi, another hotspot?

Have you tried to download the EXE client file from Marketplace and tried to install this one?
Please give kudos if it helps.

Log out of OneStream

Delete the Settings folder in the below path:
C:\Users\USERNAME\AppData\Roaming\OneStream\Desktop\Settings

Delete the 2.0 folder in the below path:
C:\Users\USERNAME\AppData\Local\Apps\2.0

Thanks Sue for the tip!

Sue_T
New Contributor

Hi Praveen,

You can try to clear your Clickonce cache. Please refer to https://onestreamsoftware.service-now.com/sp_cloud?id=kb_article_view&sysparm_article=KB0011265

Praveen
New Contributor

Thank you @Sue_T  . The issue has been fixed.