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Product Support and Maintenance Policy
3 MIN READ OneStream is committed to continually developing and enhancing our SaaS offering and software, providing customers with innovative solutions to meet ever-growing requirements. As new versions are introduced, OneStream actively plans to retire older versions. To support this, OneStream has implemented a Product Support and Maintenance Policy which is available at: https://www.onestream.com/saas-terms-and-conditions. As per the Product Support and Maintenance Policy and the terms, General Support ends 30 months after release. In 2025, this policy will be further implemented by giving customers the option to upgrade to the latest version or transitioning customers on unsupported versions to a prepaid support model. When a customer upgrades to a supported version, General Support will continue to be provided as per the Product Support and Maintenance policy. Prepaid Support Prepaid support is a 6-month contract that is available after General Support ends as a bridge to a supported version. To request this, log into ServiceNow and under the Software Customer Service Catalog, choose Other and then select Customer Statement of Work. Here you will complete a request form for End of General Support. Support During Upgrades Customers with an active Upgrade Case (Software Upgrade, Cloud Migration Readiness, and Cloud Migration) will be provided with support for a period of 3 months during the upgrade. Upgrade Cases will continue to be available after General Support and prepaid support end. Informational Banners To ensure our customers are aware of their upcoming End of General Support date, we have released informational banners in the Support portal. They will appear 6 months before the End of Support date. The banner will contain a countdown of months remaining before End of General Support. ‘0 months remaining’ means thatGeneral Support will end on the 1 st of the next month. After this, a new banner will appear explaining that General Support has now ended, and that an upgrade is required. Customers on older contracts may see an End of Support banner without a specific date or a countdown of months remaining. In this case, the End of General Support enforcement will begin at contract renewal. For customers actively upgrading, the banner may disappear. If the upgrade becomes blocked due to lack of response or significant planned delay, the banner may re-appear. FAQ How can I tell what my End of General Support date is? For most, the End of General Support date is 30 months after the release date of that version. To locate your release date, review our Release Notes. Navigate to documentation.onestream.com -> release notes -> Platform -> End of Support Dates For customers who are on versions that are already out of General Support, upgrade dates are in staggered batches based on release dates and contract terms. These customers will receive a banner with a specific date or a countdown towards that date. Lastly, for some customers on older contract terms, the Product Support and Maintenance Policy will apply from contract renewal. They will receive a banner without a date or countdown. How are release dates calculated? The Product Support and Maintenance Policy establishes End of Support dates from the major and minor versions. Hotfixes do not reset End of Support dates. For example, the End of Support date calculation for all v7.4.x versions is based on the release date of v7.4.0. My End of General Support date is coming up, but I need more time to upgrade. What are my options? You may submit a Software Upgrade for v8+ to begin a 3 month grace period. You may also purchase Prepaid Support for 6 months after your End of General Support date. My version is already older than 30 months. Will I lose access to the Support portal immediately? We have staggered upgrade dates based on your release date. There will be an informational banner in the Support portal to advise on your End of Support date. If you do not see a specific date, General Support will end at your contract renewal. Can I purchase prepaid support before my End of General Support date? Yes. From August 1 2025 it will be made available to customers before their End of General Support date, and up to 6 months thereafter. I have an existing balance of OneStream Support hours on my CSRS OnePass Subscription. Can I use those hours after End of General Support? Yes. If you have a balance of purchased hours on your CSRS OnePass Subscription, those hours can still be used when General Support ends for a maximum of 6 months. Where can I find the full Product Support and Maintenance Policy? https://www.onestream.com/saas-terms-and-conditions, then look for ‘Product Support and Maintenance Policy.’
Database space control policies
Hi! We are trying to control the size increase in our production application. We know the growth comes from: Stage tables that allow users to drill down and back onto source data. Data records Audit tables (they can grow a lots if they are recording continuous changes to rules, data for example) Logs which will impact Framework database growth (task activity and error logs, will vary depending on the detail login set in BR, DM and on the system configuration as well as your retention policy) Load transactional data, which will increate your data units and data records unnececarily, which BIBlend should be used for this type of data load instead of loading it to the finance cube. We have analyzed it and we realized the StageAttributeTable and other stage tables has a significant size. Has ayone performed databse maintenance by deleting data from the stage tables? Is it possible to do that while keeping the cube data intact and workflows completed? Any ideas or best practices regarding database maintenance would be very welcome. Regards, Xavi
How to validate metadata in Journal on submit / post
I would like to build a business rule that will execute when user attempts to submit or quick-post a journal. The rule will check that correct Flow dimension member had been used and display the message to the user if that is not the case. If anyone has something similar in use, can you please share. Any advise will be greatly appreciated. Thank you! YanOneStream Certified Associate (OCA) - Administration Exam
1 MIN READ Does your OneStream Administrator know how to modify security settings and application properties? Expertise in managing security settings and application properties is crucial. Validate these skills and proficiencies with the Administration R2 certification exam! Prepare with these key learning resources: Course: OneStream Administration Course: Getting Started with OneStream Course: Configuring Core Application Security Webinar Series: Administration R2 Exam Prep on OneStream Navigator Empower your Administrators with the knowledge required to maximize your OneStream implementation! Work with them to support them in their certification journey! Visit the Certification website today to learn more about the OCA – Administration exam and other certification opportunities.
Hiding Rows within a CV and more
Hi everyone!! I am trying to share a total amount that is calculated form one cubeview to another but it will not let me if I do not bring the source rows for the calculation (From the 1st CV to the 2nd) but I only want the totals. (If anyone knows how to do this great!!) My other alternative is to bring those rows and hide them. Does anyone know how to do this? Thanks!!!
Transformation Rules - Possible Bug
I have an issue, since we migrated to V9, OS is adding on its own a space after transforming a member and this prevent us from loading the data to the member. (This is in the validation step when it fails) Data source has been checked, adjusted, and tested in many ways. The extra space doesn't come from here. Transformation rules have also been tested in many ways, and the space is also not here, we event tried one-to-one, masks, all ,and this is not the issue The error is only happening with 2 UD3 members US4 & CA4 both ending in 4, I created a fake one for testing "US41" and this one works fine. I have been checking with OS support, but they just want to repeat over and over the same testing we already did with them on a call To me, after checking all that I could, seems like a bug in the new V9.1, but if anyone has any ideas please let me know.
display a Textvalue in a Cube View loaded in an import
I have configured a datasource where TextValue is taken from a column of a flat file to be loaded, the file loads well from the Import and I see the text for each loaded row, but I have not been able to display it in a CubeView, is this possible?
