04-06-2022 09:02 PM - last edited on 07-31-2023 08:27 AM by JackLacava
Hi All,
One of client is facing strange issue while downloading certain files from file share folder. Apparently it is getting timed out while downloading the forecast file. File size is around 550 MB ( I checked the same file from another date which is around 515 MB and there is no issue for the same file)
There is no issue for any other files at the moment ( like Actual data or FX data etc )
Questions here are -
Just checking if any one seen these errors before for other clients.
Thank you.
Regards
AJ
04-07-2022 08:40 AM
I would suggest opening a support ticket for that.
04-07-2022 10:33 AM
Yes I think there is a limit of 500Mb for the fileshare.
Can you drop the file into the folder called CONTENTS, I think this folder has no limit.
04-07-2022 11:34 AM
Upgrading to 6.4 at least could sovle your issue : See release notes below
If it helps please provide a thumbs up.
06-24-2023 10:11 AM
Where is the "Content" folder? I'm logged in as an Administrator
06-28-2023 02:24 AM
@Rob Hi Rob! The folder you are looking for is under FileShare>Applications or System