05-23-2022 08:22 AM
Hello Team,
I am unable to open the OneStream application and getting "Application cannot be started" error after downloads.
Expecting solution as soon as possible.
Thank you.
Regards,
Praveen
Solved! Go to Solution.
05-24-2022 09:14 AM
Hi Praveen,
You can try to clear your Clickonce cache. Please refer to https://onestreamsoftware.service-now.com/sp_cloud?id=kb_article_view&sysparm_article=KB0011265
05-24-2022 03:29 AM
Hi Praveen,
We might need more info than that to solve it.
Are you using the clickOnce or the WindowsApp?
Are you on premise or in Cloud?
Did you reisntall it or restart the server?
Did you try to install from the windows app downloaded from Marketplace?
05-24-2022 05:21 AM
Hi,
We are using clickOnce.
In cloud.
yes. we have restarted system multiple times.
We are accessing the application through Url.
Regards,
Praveen
05-24-2022 05:18 AM
Hello Team,
Any update on this.
Regards,
Praveen
05-24-2022 05:36 AM
What OS version are you using? The latest v7? as the installer for v7 as slightly change...
Have you tried installing from the app directly accessible from the marketplace?
Have you tried on another computer?
Please give kudos if it helps.
05-24-2022 06:24 AM
The OS version is 6.6.0.12930.
we are accessing through URL.
In another computer it is working fine, some users are facing the issue.
05-24-2022 06:31 AM - edited 05-24-2022 06:31 AM
I am 90% convinced that the issue is linked with the specific computers. It cannot be the server if if is working on other laptops.
Are those users admin on their laptops?
If laptops are part of a domain, can they install apps?
Have you tried from another network, another wifi, another hotspot?
Have you tried to download the EXE client file from Marketplace and tried to install this one?
Please give kudos if it helps.
05-24-2022 10:58 AM - edited 05-24-2022 10:59 AM
Log out of OneStream
Delete the Settings folder in the below path:C:\Users\USERNAME\AppData\Roaming\OneStream\Desktop\Settings
Delete the 2.0 folder in the below path:
C:\Users\USERNAME\AppData\Local\Apps\2.0
Thanks Sue for the tip!
05-24-2022 09:14 AM
Hi Praveen,
You can try to clear your Clickonce cache. Please refer to https://onestreamsoftware.service-now.com/sp_cloud?id=kb_article_view&sysparm_article=KB0011265
05-26-2022 09:48 AM
Thank you @Sue_T . The issue has been fixed.