01-17-2022 11:38 AM - last edited on 10-14-2022 04:53 AM by JackLacava
SOURCE: ONESTREAM CHAMPIONS
Hi Team,
Did anyone successfully able to set up the email configuration for RCM or Workflow profile completion or certification.
Best Regards and Thanks
Darpan Bhansali
01-17-2022 11:39 AM
You’ll need an event handler for the workflow completion one. Either way, is the email configured?
01-17-2022 11:40 AM
01-17-2022 11:41 AM
In the Access Control is the “Notify” box checked for the users designated to be receiving emails>
01-17-2022 11:41 AM
Hi Patrick,
Yes, in RCM Access control notify check box is enabled as well.
Regards and Thanks
Darpan Bhansali
01-17-2022 11:42 AM
Try first within the BR simply to check if the Email settings in the backend server can send emails.
01-17-2022 11:42 AM
Hi Nicolas,
we tried with the Task manager and are able to send emails. so email settings are working as expected, but still, we are not getting notifications from RCM.
Best Regards and Thanks
Darpan Bhansali
01-17-2022 11:42 AM
Issue Resolved Team.
Thanks for the support.
we can close this post.
01-17-2022 11:43 AM
Hi Darpan,
Since none of us are internal to your company and therefore can’t see the solution would you be willing to post it here so we can all learn?
Thanks,
Andy
01-17-2022 11:44 AM
Hi Andy,
for sure i like the community of learners in this forum! so I was working with Darpan on this issue and here the solution which is very simple:
We do have the RCM version PV630 SV100 so in order to receive notifications you should have an active role on the process, nevertheless on this version the default role is: viewer (viewer does not receive any notification) so when you activate the notify flag for your users make sure to update also the role they are playing. (please referrer to the below flow to understand it better).
Cheers.