10-31-2022 12:15 PM - last edited on 02-07-2023 12:50 PM by JackLacava
Hi All - Every time I upgrade OS I have 4-5 people that when they launch the OS shortcut it does not auto update. They have to reinstall. It seems to be the same people each time but I cant see anything special about them. Has anyone run into this and figured out what the issue is? Our latest upgrade is to 7.1 Note: I always have them close any open windows and then try shortcut. They have also tried rebooting. Any ideas?
Thanks
Solved! Go to Solution.
11-02-2022 12:26 PM
We have determined the cause of the problem. Users are pinning OS to their taskbar at initial installation vs from the shortcut you can create. When they pin on initial install it references their local appdata vs in the Windows directory.
11-02-2022 06:29 AM
Sounds like something the support guys might help with, very much on the infrastructure side. Would you want me to open a case for you...?
11-02-2022 11:03 AM
Hi Jack - I logged a ticket but thought that others in the community might have ideas
11-02-2022 12:26 PM
We have determined the cause of the problem. Users are pinning OS to their taskbar at initial installation vs from the shortcut you can create. When they pin on initial install it references their local appdata vs in the Windows directory.