SIC Online or Offline?

[mtejjini]

Hello,
i've installed the SIC and it's Online in the "smart integration connector part" as you can see:

in the error log i have this error:
Summary: Smart Integration Connector Gateway Server Heartbeat has timed out for 'mantu_database_connector'. Current timeout: '5'. Last Reported Error Time: '9/25/2024 7:16:56 AM' UTC.

and in the "system configuration part" i have created the a custom database which in i can see that the Mantu_database_connector is offline:

if anyone knows what's the error and how to solve your help will be much appreciated.
Thanks

[JoakimK]

This error can stem from a variety of things such as IP Whitelisting, Firewall settings, DNS issues, Proxy usage etc. To get to the bottom of your issue specifically I would suggest you raise a support ticket with our excellent Customer Suppport via Service Now and they will troubleshoot this together with you.

[mtejjini]

Thank you Joakim for you answer.
I already created a ticket to the OS Support for this issue, but the response wasn't very helpful.
Still struggling on this for the moment..

[mtejjini]

ticket reference:CSRC0106629