02-16-2024 06:14 PM
Thought I would share this from one of our Distinguished Architects:
Although uncommon, but occasionally happens: Someone closed the workflows! This usually happens during or just after end user training. You’re probably wondering ‘how do people do this when it’s not something we show them?’. Your guess is as good as mine especially since a dialog box opens to ask them if they’re sure they want to close the workflows. So then the next questions are:
Answers:
In the pop up window, expand Manage Workflow and the green one below is who closed the workflow. The screenshot below shows who opened it back up.
To avoid all of this, just do step 3 when you set up your workflows.
02-19-2024 05:11 AM
Thanks for this post, it's very useful!
On step 3, I don't think you necessary need all 3 groups to be set to admin to avoid this situation, it will depend on the specific WF configuration (i.e. if one can't sign-off a WF that requires certification, one won't be able to close it anyway...); but I agree that setting everything to Administrators is a decent default approach when in doubt.